Cancel/ Change Order

At Autoxiuxiu, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains when changes or cancellations are possible and how to request them.

By placing an order on https://autoxiuxiu.com/, you agree to the terms outlined below.

1. Order Processing Timeline

Orders placed on Autoxiuxiu are processed quickly to ensure timely delivery.

  • Orders begin processing shortly after payment confirmation
  • Processing occurs Monday – Friday, excluding holidays
  • Once processing begins, orders are prepared for shipment and cannot be modified

Because of this fast workflow, cancellation or modification requests are time-sensitive.

2. Order Cancellation Policy

When Cancellations Are Allowed

An order may be canceled only if it has not yet entered processing.

If your order is successfully canceled:

  • You will receive a full refund to the original payment method
  • No cancellation fees will be charged

When Cancellations Are Not Allowed

Orders cannot be canceled once:

  • Processing has begun
  • The order has been packed
  • The order has been shipped

If an order cannot be canceled, it must follow the standard Return & Refund Policy once delivered.

3. Order Change Policy

Changes That May Be Requested

Before processing begins, customers may request changes such as:

  • Shipping address correction
  • Name or contact detail update
  • Item quantity adjustment
  • Product variant change (size or color, if available)

All changes are subject to availability and approval.

Changes That Are Not Allowed

Once an order has entered processing or shipment, the following changes are not possible:

  • Product substitutions
  • Shipping method changes
  • Address changes
  • Order merges or splits

In these cases, the order must be received and handled through the return process if eligible.

4. How to Request a Cancellation or Change

To request a cancellation or modification, please contact our support team as soon as possible after placing your order.

Email: support@autoxiuxiu.com

Please include:

  • Order number
  • Full name used at checkout
  • Clear description of the requested change or cancellation

Submitting a request does not guarantee approval. Requests are handled on a first-come, first-served basis and depend on order status at the time of review.

5. Refunds for Canceled Orders

If a cancellation request is approved:

  • A full refund will be issued
  • Refunds are processed to the original payment method
  • Processing time follows our standard refund timeline

Please note that payment providers may take additional time to post funds after processing.

6. Incorrect Orders After Processing

If you notice an issue with your order after it has been shipped, please do not refuse delivery. Refused packages may experience delays or loss.

Instead:

  • Accept the delivery
  • Contact our support team
  • Follow the Return & Refund Policy if the order is eligible

7. Failed Change or Cancellation Requests

Autoxiuxiu is not responsible for change or cancellation requests that fail due to:

  • Requests submitted after processing begins
  • Incomplete or incorrect order information
  • Delayed customer communication

We strongly recommend reviewing all order details carefully before completing checkout.

8. Multiple Item Orders

If an order contains multiple items and part of the order has already been processed, partial cancellations or changes may not be possible.

Each request will be reviewed individually based on fulfillment status.

9. Abuse of Policy

Autoxiuxiu reserves the right to refuse cancellation or change requests if we detect excessive or abusive behavior, including repeated last-minute cancellation attempts.

10. Customer Support

For assistance with order cancellations or changes, please contact us:

Store Name: Autoxiuxiu
Website: https://autoxiuxiu.com/
Email: support@autoxiuxiu.com

Support Hours:

  • 8:00 AM – 7:00 PM (EST)
  • Monday – Saturday

We aim to respond to all inquiries within 24 hours during business days.

11. Policy Updates

Autoxiuxiu reserves the right to update or modify this Cancel / Change Order Policy at any time. Any changes will take effect immediately upon publication on our website.