Return & Refund

At Autoxiuxiu, customer satisfaction is important to us. We understand that sometimes a product may not meet expectations, and we aim to make the return and refund process clear, fair, and straightforward. This Return & Refund Policy explains the conditions, timelines, and procedures for returning items purchased from https://autoxiuxiu.com/.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unworn, and unwashed
• The item must be in its original condition
• All original tags, labels, and packaging must be intact
• The item must not show signs of damage, alteration, or misuse

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following items are not eligible for return:

• Items that show signs of wear, washing, or alteration
• Items returned without original tags or packaging
• Items damaged due to customer misuse or improper handling
• Items returned outside the 30-day return window

For hygiene and quality reasons, any item that does not meet our return standards will not be accepted.

3. Return Window

The return period begins on the date the order is marked as delivered according to carrier tracking information.

Requests submitted after 30 days will not be eligible for return or refund.

4. How to Initiate a Return

To start a return, please contact our customer support team before sending any item back.

Contact Information:
Email: support@autoxiuxiu.com
Address: 142 Kizhuyak Dr, Port Lions, AK 99550, United States

Please include the following information in your return request:

• Order number
• Item(s) you wish to return
• Reason for return
• Clear photos if the item is defective or damaged

Our support team will review your request and provide return instructions if approved.

Do not send items back without authorization, as unauthorized returns may not be processed.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item upon arrival
• An incorrect item sent

We recommend using a trackable shipping service when returning items. Autoxiuxiu is not responsible for returns lost during transit.

6. Condition Inspection Upon Return

Once the returned item is received, it will be inspected to ensure it meets our return eligibility criteria.

Inspection includes verifying:

• Item condition
• Packaging integrity
• Tags and labels
• Signs of use or damage

If the item passes inspection, the refund process will begin. If the item does not meet return standards, the refund may be denied.

7. Refund Policy

Refund Processing Time

Approved refunds are processed within 12 days after the returned item is received and inspected.

Refunds are issued to the original payment method used at checkout.

8. Refund Amount

• Refunds are issued for the item price only
• No restocking fees or processing fees are charged
• Original shipping fees are non-refundable unless the return is due to an error on our part

Any applicable taxes will be refunded in accordance with local regulations.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank or payment account
2. Contact your payment provider for pending transactions
3. Contact our support team if the issue persists

Some payment providers may take additional time to post refunds after processing is completed.

10. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery.

Provide:

• Your order number
• Clear photos of the damaged or defective item
• Photos of the original packaging

Once verified, we will arrange a replacement or refund at no additional cost.

11. Incorrect Items

If you receive an incorrect item, please notify us as soon as possible. We will resolve the issue by either:

• Sending the correct item
• Issuing a refund

Customers will not be responsible for return shipping costs in these cases.

12. Exchanges

At this time, Autoxiuxiu does not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order.

13. Order Cancellations

Orders can only be canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process if eligible.

14. Multiple Item Orders

If your order contains multiple items, you may return eligible items individually. Refunds will only apply to returned items that meet return conditions.

15. Abuse of Return Policy

Autoxiuxiu reserves the right to refuse returns or refunds if we detect excessive, fraudulent, or abusive return behavior. This includes repeated returns of worn or damaged items.

16. Customer Support

For questions regarding returns or refunds, please contact us:

Store Name: Autoxiuxiu
Website: https://autoxiuxiu.com/
Email: support@autoxiuxiu.com

Support Hours:

• 8:00 AM – 7:00 PM (EST)
• Monday – Saturday

We aim to respond to all inquiries within 24 hours during business days.

17. Policy Updates

Autoxiuxiu reserves the right to update this Return & Refund Policy at any time. Changes will take effect immediately upon publication on our website.