Shipping & Delivery

At Autoxiuxiu, we believe that a smooth, transparent, and reliable shipping experience is an essential part of customer satisfaction. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us. By placing an order on https://autoxiuxiu.com/, you agree to the terms outlined below.

Our goal is to ensure that every customer understands exactly how and when their order will arrive, what to expect during transit, and how to get assistance if any shipping-related issue arises.

1. Shipping Coverage

Autoxiuxiu currently ships orders to customers within the United States. We do not ship to P.O. boxes or APO/FPO addresses at this time. Orders must be delivered to a valid residential or commercial street address.

We continuously evaluate our logistics capabilities and may expand shipping destinations in the future. Any updates to our shipping coverage will be reflected on this page.

2. Products We Ship

This Shipping Policy applies to all physical products sold on Autoxiuxiu, including but not limited to:

• Dresses
• Sweaters
• Shirts
• Skirts

Each item is carefully packaged to protect its quality and appearance during transit.

3. Order Processing & Handling Time

Order Cut-Off Time

• Order cut-off time: 5:00 PM Eastern Standard Time (EST)
• Processing days: Monday – Friday (excluding holidays)

Orders placed before 5:00 PM EST on a business day will begin processing the same day. Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.

Handling Time

All orders have a handling time of 1 business day.

Handling time includes:

• Order verification
• Quality checks
• Secure packaging
• Handoff to the shipping carrier

Once your order leaves our fulfillment facility, it enters the shipping (transit) phase.

4. Shipping Methods & Carriers

Autoxiuxiu partners with reliable, nationally recognized carriers to ensure timely and trackable delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier selected for your order may vary based on package size, destination, and logistical efficiency. All shipments include tracking information.

5. Shipping Costs

Autoxiuxiu offers flat-rate shipping for all eligible orders within the United States.

Flat-Rate Shipping Fee

This flat rate applies regardless of order value, quantity, or product category, unless otherwise stated during checkout.

Taxes, if applicable, are calculated separately and displayed at checkout.

6. Estimated Delivery Time

Delivery time consists of handling time + transit time.

Handling Time

• 1 business day

Transit Time

• 2 – 6 business days

Estimated Total Delivery Timeline

Delivery times are estimates and may vary due to factors outside our control, such as weather conditions, carrier delays, or peak shipping seasons.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

• The shipping carrier name
• A tracking number
• A tracking link

Tracking information typically becomes active within 24 hours after shipment. Customers can monitor their delivery status directly through the carrier’s website.

If you do not receive a tracking email, please check your spam or junk folder before contacting us.

8. Delivery Attempts & Failed Deliveries

Shipping carriers may attempt delivery multiple times depending on their policies. If a delivery attempt fails due to reasons such as:

• Incorrect or incomplete address
• No recipient available
• Access restrictions

The package may be held at a local carrier facility or returned to us.

If a package is returned due to an address error provided by the customer, additional shipping fees may apply for reshipment.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Please verify the following before placing your order:

• Full street address
• Apartment, suite, or unit number (if applicable)
• Correct ZIP code
• Correct city and state

Autoxiuxiu is not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information entered by the customer.

10. Shipping Delays

While we strive to meet our estimated delivery timelines, delays may occasionally occur due to:

• Severe weather conditions
• Carrier service disruptions
• High order volume during holidays or sales events
• Unexpected logistical issues

Autoxiuxiu is not liable for delays caused by shipping carriers once the package has been handed over for transit. However, we will assist customers in tracking and resolving delivery issues whenever possible.

11. Lost or Stolen Packages

If your tracking information indicates that a package has been delivered but you have not received it, please:

1. Check with household members, neighbors, or building management.
2. Verify the delivery address on your order confirmation.
3. Contact the shipping carrier directly for delivery confirmation.

If the issue remains unresolved, please contact Autoxiuxiu support. While we are not responsible for stolen packages after confirmed delivery, we will make reasonable efforts to assist you with carrier investigations when applicable.

12. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. To assist with resolution, include:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging

Claims submitted without supporting documentation may not be eligible for review.

13. Order Changes & Cancellations

Once an order has been processed or shipped, it cannot be modified or canceled. If you need to update shipping details, contact us immediately after placing your order. We cannot guarantee changes once processing begins.

14. Multiple Item Orders

Orders containing multiple items may ship in one package or multiple packages, depending on availability and logistics. If shipped separately, each package will have its own tracking number.

There is no additional shipping charge for split shipments under our flat-rate shipping policy.

15. Holidays & Non-Business Days

Autoxiuxiu does not process or ship orders on weekends or public holidays. Orders placed during these periods will be processed on the next business day.

Observed shipping holidays may include, but are not limited to:

• New Year’s Day
• Independence Day
• Thanksgiving Day
• Christmas Day

Shipping timelines may be extended during peak holiday seasons.

16. Customer Support & Contact Information

If you have questions about shipping, order status, or delivery issues, our support team is ready to help.

Store Name: Autoxiuxiu
Website: https://autoxiuxiu.com/
Email: support@autoxiuxiu.com

Customer Support Hours:

• 8:00 AM – 7:00 PM (EST)
• Monday – Saturday

We aim to respond to all inquiries within 24 hours during business days.

17. Policy Updates

Autoxiuxiu reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and take effect immediately upon publication. Customers are encouraged to review this policy periodically.